Shipping & Delivery Policy
Thank you for shopping at We offer a hybrid collection of instant digital download kidchart! and custom-printed physical merchandise. Please read below to understand how your orders are processed, delivered, and tracked.
1. Digital Downloads (Instant Delivery)
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Delivery Method: Digital products (including PDFs, planners, guides, templates, and digital assets) are delivered electronically via email immediately upon checkout.
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Accessing Your Files: Once your payment is completed, you will see an order confirmation page with a direct link to download your files. A confirmation email containing your download access links will also be sent instantly to the email address provided at checkout.
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Shipping Fees: $0.00 (All digital files carry FREE instant delivery worldwide).
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Missing Files: If you do not receive your download email within 5 minutes of purchase, please check your spam/junk folder. If it is still missing, reach out to us at topstudent515@gmail.com, and we will resend your files immediately.
2. Physical Merchandise (Print-on-Demand)
All physical items (such as mugs, tote bags, apparel, and printed stationery) are custom-printed on demand just for you once an order is placed!
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Production & Processing Time:
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It takes 2 to 5 business days to print, inspect, and package your custom physical items before they ship.
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Shipping Estimates:
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Domestic Shipping (US / UK / Local): 3 to 7 business days after production.
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International Shipping: 7 to 15 business days after production (depending on local postal customs).
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Shipping Costs:
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Shipping fees are calculated dynamically at checkout based on the weight of your item and your destination address. (Optional: "We offer FREE standard shipping on physical orders over $XX!")
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3. Order Tracking for Physical Merch
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Once your physical item leaves the fulfillment center, you will receive an automated shipping confirmation email containing your tracking number and direct carrier link.
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Please allow 24–48 hours for tracking details to update on the carrier’s system after receiving your email.
4. Multiple Packages
If you purchase a bundle that includes both digital downloads and physical merch, your digital files will be available instantly, while your physical items will ship separately through our fulfillment partners. If you order multiple physical items, they may occasionally arrive in separate packages depending on printing locations.
5. Incorrect Address Disclaimer
It is the customer's responsibility to verify that the shipping address entered at checkout is accurate. Because our print-on-demand fulfillment centers process orders quickly, we cannot guarantee address changes after an order is placed. If you notice an error, please email us immediately at topstudent515@gmail.com
6. Lost, Stolen, or Damaged Packages
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Damaged or Defective Goods: If your physical merch arrives misprinted, broken, or defective, please contact us within 14 days at topstudent515@gmail.com
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with your order number and a clear photo of the issue. We will ship a free replacement right away!
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Lost Shipments: If your tracking number shows delivered but you have not received your package, please check with neighbors or your local carrier office. If it remains missing, email our support team for assistance.
📩 Questions & Customer Support
If you have any questions about your order or shipping timelines, please contact us:
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Email: topstudent515@gmail.com
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Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST